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Sökning: hsv:(SAMHÄLLSVETENSKAP) > Dahlgaard Park Su Mi

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  • Dahlgaard, Jens J., et al. (författare)
  • Six Sigma, Lean Thinking and TQM
  • 2000
  • Ingår i: Proceedings of the 3rd QMOD conference.
  • Konferensbidrag (refereegranskat)
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  • Dahlgaard-Park, Su Mi, et al. (författare)
  • Decoding the Code of Excellence
  • 2008
  • Ingår i: Proceeding of the 11th QMOD conference.
  • Konferensbidrag (refereegranskat)
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5.
  • Dahlgaard-Park, Su Mi, et al. (författare)
  • Introduction
  • 2015
  • Ingår i: The SAGE Encyclopedia of Quality and the Service Economy. - SAGE Publications Inc.. - 978-1-4522-5672-6 ; 1
  • Bokkapitel (övrigt vetenskapligt)
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  • Elg, Mattias, 1968-, et al. (författare)
  • Solicited Diaries as a Means of Involving Patients in Development of Healthcare Services
  • 2011
  • Ingår i: International Journal of Quality and Service Sciences. - Emerald Group Publishing Limited. - 1756-669X. ; 3:2, s. 128-145
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose – The purpose of this paper is to develop an understanding of how patients experience their health problems and how they can generate innovative ideas about health care services. The research questions that guide the present study are: how can solicited diaries be used for capturing patient ideas? What type of data is generated from solicited diaries used for generating patient ideas? And what are the potential benefits and shortcomings of using patient diaries in generating ideas for improvement of health care services?Design/methodology/approach – The paper is based on an exploratory case study using patient diaries to solicit ideas about how health care services in Sweden can be improved. From the methodological viewpoint, the diaries are used as a tool for patient co-creation of health care services.Findings – When analyzing dairies written by patients four different types of diaries emerged from the study: brief, reporting, descriptive and reflective diaries. Furthermore, 102 ideas for improvements within nine areas were identified from the contents of dairies.Research limitations/implications – Adopting patients' diaries as a way to activate and promote co-creation of values is at an embryo stage, and hence more research is needed.Originality/value – One of the strengths of the paper includes its potential for practical implications, either clinical or methodological, by using patients' dairies. It focuses both on the content generated from the diaries for improving health services, as well as the use of the diaries for practicing the idea of patients as co-creators in health care service.
9.
  • Jörn Dahlgaard, Jens, et al. (författare)
  • Quality and lean health care: a system for assessing and improving the health of healthcare organisations
  • 2011
  • Ingår i: Total Quality Management & Business Excellence. - Routledge. - 1478-3363. ; 22:6, s. 673-689
  • Tidskriftsartikel (refereegranskat)abstract
    • The purpose of this article is to present and discuss the development of a system for assessing and improving healthcare organisations. The system components comprise (1) a framework or model for assessing, measuring, diagnosing and improving healthcare organisations, (2) a simple methodology for data collection, data analysis and prioritising improvement areas and (3) an index named ILL (innovativeness, learning and lean) for measuring the level of excellence (the 'health level of the organization') and the potentials to increase that level. The system has been based on a simplified excellence model called the '4P Excellence Model' which contains both intangible systemic factors (Leadership, People Management and Partnerships) and more logical tangible factors (Processes and Product/Service Results). The suggested system can be used for assessing the existing organisational culture in relation to ILL and for identifying necessary improvement areas. The suggested system has originally been developed for healthcare organisations, but also been used within other types of organisations such as manufacturing and service companies. This article will only show and discuss the use of the suggested system within healthcare organisations.
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