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1.
  • Fuentes, Christian, et al. (författare)
  • Mobile phones and the practice of shopping : A study of how young adults use smartphones to shop
  • 2017
  • Ingår i: Journal of Retailing and Consumer Services. - Elsevier. - 0969-6989. ; 38, s. 137-146
  • Tidskriftsartikel (refereegranskat)abstract
    • The aim of this paper is to explore, illustrate and conceptualise how the introduction of mobile phones transforms the practice of shopping. Drawing on a focus group study of young adults and making use of Practice Theory, this paper shows that the introduction of mobile phones reconfigures the practice of shopping subsequently transforming the agency of consumers. Mobile phones enable consumers to access, store, and process information in new ways; supporting new modes of social shopping, enabling consumers to change the experience of shopping, and making them better equipped economic actors with more access to financial systems and new calculative capacities. While this new agency is beneficial to consumers, it also causes them stress and anxiety.
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2.
  • Fuentes, Christian, 1978-, et al. (författare)
  • Mobile shopping and the practice of shopping: A study of how young adults use smartphones to shop
  • 2017
  • Ingår i: Journal of Retailing and Consumer Services. - 0969-6989. ; 38, s. 137-146
  • Tidskriftsartikel (refereegranskat)abstract
    • © 2017 Elsevier Ltd The aim of this paper is to explore, illustrate and conceptualise how the introduction of mobile phones transforms the practice of shopping. Drawing on a focus group study of young adults and making use of Practice Theory, this paper shows that the introduction of mobile phones reconfigures the practice of shopping subsequently transforming the agency of consumers. Mobile phones enable consumers to access, store, and process information in new ways; supporting new modes of social shopping, enabling consumers to change the experience of shopping, and making them better equipped economic actors with more access to financial systems and new calculative capacities. While this new agency is beneficial to consumers, it also causes them stress and anxiety.
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3.
  • Fuentes, Christian, et al. (författare)
  • Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization
  • 2017
  • Ingår i: Journal of Retailing and Consumer Services. - Elsevier. - 0969-6989.
  • Tidskriftsartikel (refereegranskat)abstract
    • The aim of this paper is to examine and conceptualize how the integration of smartphones is reconfiguring the retailscapes of stores and the implications that this has for retailers and consumers. Departing from an understandingof retailscapes as socio-material assemblages and drawing on an ethnographic study of mobile shopping, this paper shows how the integration of smartphones into the activities of in-store shopping is reconfiguring how store space is enacted. The integration of this digital device reorganizes the activities of shopping, and new informationscapes, socialscapes, and experiencescapes unfold as a result. In the process, stores are reconfigured, agencies change, and the relationship between consumers and retailers is remade.
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5.
  • Svingstedt, Anette, et al. (författare)
  • Consumers’ value creating processes in distribution services for online shopping.
  • 2014
  • Konferensbidrag (refereegranskat)abstract
    • Extended abstract Recent studies point at significant and ongoing technology induced changes in the retail landscape, creating new and interesting research avenues, new managerial challenges and a need to rethink existing business models (e.g., Burt and Sparks 2003; Kollmann et al., 2012; Sorescu et al., 2011). This paper aims at contributing to the literature concerning the managerial aspects that surface with the spread of new applications of technology in the retail sector and the evolution of online retailing, in particular the stream of literature concerning the coordination and interplay between online retail formats and traditional retail formats (e.g., Grewal and Levy 2009). Research where the online retail manage-ment aspects are in focus seem to be fairly scarce, as the typical studies on online retail focus on consumer preferences and factors driving consumer behavior (e.g., Laroche et al., 2005; Toufaily et al. 2012; Rose et al. 2012; Ogonowski et al. 2014). When migrating into online retail, previous research anticipates that managerial and or-ganizational challenges may occur, as customers expect coherence among multiple chan-nels (eg. Pentina et al., 2009; Colla and Lapoule, 2012), business models needs to be re-formed forcing managers to overcome cognitive barriers and resource constraints (eg. Chesbrough, 2010; Padgett and Mulvey, 2007). Grewal and Levy (2007, p. 450) pinpoint three critical factors retail managers’ face in contemporary retail: (1) understanding the leadership role, (2) the role of managerial orientation, and (3) understanding the role of training – these three issues are highly relevant in the migration into online retail. The purpose of this research is to explore the managerial challenges faced when retail firms are migrating into business models for online retailing. Through survey research, ap-proach managers (i.e., online format managers, marketing managers, CEO’s) at major players in the Swedish retail sector in search of benchmark of the current and future ap-plication of online retail formats and the challenges faced when migrating from tradition-al retail formats (i.e., physical store networks) into a business model that also includes online retail formats. Our study aims at contributing to the field of retail research by addressing explorative questions concerning the coordination and interplay between online retail formats and traditional retail formats, providing a valuable benchmark and interesting empirical ob-servations - What is driving firms into online retail? What are the major challenges faced? Are there specific challenges related to resources, capabilities, and competences? Is there adequate competence in-house to support the development of online retail? Are there synergies with strategic partners? How is online retail organized and how well inte-grated are online and traditional retail operations in Swedish retail firms? Can firm char-acteristics, market characteristics, retail sector belonging or any other variable explain variation in engagement of online retail?
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8.
  • Wellton, Lotte, 1959-, et al. (författare)
  • Restaurant practices : time , planning, knowledge and dreams
  • 2017
  • Ingår i: Scandinavian Journal of Hospitality and Tourism. - Taylor & Francis. - 1502-2250. ; 17:3, s. 297-311
  • Tidskriftsartikel (refereegranskat)abstract
    • This paper contributes to research on restaurant work, which plays an important role in culinary arts research. The aim of this study was to make visible and elucidate the daily work practices in eight small restaurants in a seasonal tourist destination on the Southeast coast of Sweden. The central methods used were observations and participant observations and interviews, along with an e-mail questionnaire and examination of published information concerning all the restaurants. By means of practice theory, three central elements were used to identify and understand the configuration of the activities involved in daily work in small seasonal restaurants. These three elements, knowledge/competence, technologies/materiality and creation of meaning, formed four practices. The practices identified in this study were managing time and seasons; planning, strategising and controlling; knowing and having skills; and dreams and lifestyle. The conclusion of the study indicates that small restaurant practices may be conflicting, as they involve an extremely time-consuming workload, vague planning and lingering knowledge growth in contrast to the ideas of creativity and development that are a part of the restaurant owners’ dreams and lifestyle.
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9.
  • Wellton, Lotte, et al. (författare)
  • Restaurant practices – time, planning, knowledge and dreams
  • 2016
  • Ingår i: Scandinavian Journal of Hospitality and Tourism. - Taylor & Francis. - 1502-2250. ; s. 1-15
  • Tidskriftsartikel (refereegranskat)abstract
    • This paper contributes to research on restaurant work, which plays an important role in culinary arts research. The aim of this study was to make visible and elucidate the daily work practices in eight small restaurants in a seasonal tourist destination on the Southeast coast of Sweden. The central methods used were observations and participant observations and interviews, along with an e-mail questionnaire and examination of published information concerning all the restaurants. By means of practice theory, three central elements were used to identify and understand the configuration of the activities involved in daily work in small seasonal restaurants. These three elements, knowledge/competence, technologies/materiality and creation of meaning, formed four practices. The practices identified in this study were managing time and seasons; planning, strategising and controlling; knowing and having skills; and dreams and lifestyle. The conclusion of the study indicates that small restaurant practices may be conflicting, as they involve an extremely time-consuming workload, vague planning and lingering knowledge growth in contrast to the ideas of creativity and development that are a part of the restaurant owners’ dreams and lifestyle.
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