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Sökning: L773:0969 6989 > (2001-2004)

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  • Marell, A., et al. (författare)
  • Direct and indirect effects on households’ intentions to replace the old car
  • 2004
  • Ingår i: Journal of Retailing and Consumer Services. - 0969-6989. ; 11:1, s. 1-8
  • Tidskriftsartikel (refereegranskat)abstract
    • With the purpose of testing the hypothesis that households' intentions to replace their old car have a direct negative relationship to its perceived quality ('current level') and a direct positive relationship to their aspirations for a new car ('aspiration level'), a rotating panel of car owners were interviewed every fourth month during 2 years. In this data set the hypothesis received support. In addition the results showed that the age of the car, the total number of miles driven, and the number of anticipated repairs affected the current level, whereas marital status, the number of children, consumer confidence, and environmental concern affected the aspiration level.
  • Friman, Margareta, et al. (författare)
  • Frequency of Negative Critical Incidents and Satisfaction with Public Transport Services. I
  • 2001
  • Ingår i: Journal of Retailing and Consumer Services. - 0969-6989. ; 8:2, s. 95-104
  • Tidskriftsartikel (refereegranskat)abstract
    • A mail survey was conducted to investigate factors affecting public transport users´ satisfaction with the service. The respondents were residents of a metropolitan area of Sweden. A model was proposed and estimated using the maximum-likelihood method available in LISREL VIII. In the model, overall cumulative satisfaction is positively related to attribute-specific cumulative satisfaction which in turn is negatively related to the remembered frequency of negative critical incidents. In addition, measurement models indicated that both attribute-specific satisfaction and the frequency of negative critical incidents are related to treatment by employee, reliability of service, simplicity of information, and design.
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